Corner Garage or Dealership Service Department?

The are both positives and negatives when it comes to determining where you should have you vehicle serviced when a problem arises. Many times the garage around the corner from your house may be closer, and have a more personal feel because they deal with a much smaller customer base. They may also offer shorter repair times for this same reason. If there isn't as much work to do, you should be able to get it finished more quickly. However, they are not subject to the rigid customer service standards that manufacturers place on a Car dealership either. The majority of the manufacturers today use a series of surveys called the "Customer Satisfaction Index" to rate a dealership. This is not merely for the sales department. Every service customer is sent one of these surveys in the mail, and then asked to fill it out and return it. These grades from the manufacturer affects many aspects of a dealerships well being. If the service department does not rate up to par, it could affect the amount of the technicians pay,and sometimes the service writer's also. So, they will almost always put their best foot forward when it comes to taking care of their customers. Local Mom and Pop garages are also not exposed to the extensive detailed training requirements that technicians in the Car Dealership's Service department are required to attend. This keeps them up-to-date on the latest technology and make them experts on certain vehicles that the manufacturer produces. When it comes to a large, complicated problem a dealership should always be your first choice in this situation. Most dealerships also work directly with Manufacturers warranties. This means that they will be able (in most cases) to offer loaner vehicles, and shuttles to and from the facility to make sure that servicing your vehicle is as little of an inconvenience as possible. Normally if you a service customer of a dealership, you may also be quickly updated on any recalls that may come up for your model. Many dealerships are now making it easier than ever to have your vehicle serviced. You can now visit the "Contact Us" tab on the Service page of many dealership websites and schedule an appointment that works into your schedule, or simply ask a question regarding the maintenance of your vehicle. Dealership Service departments are not perfect, but you have a much better chance of getting quality service from a trained professional.